Frequently Asked Questions
Delivery Times
At Queens Park Rangers we are proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible.
And because you can store any number of different addresses in my account page, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your items delivered to your home or work address.
All deliveries will be made within the following guidelines:
Mainland UK & Northern Ireland: STANDARD 5 - 7 working days
Mainland UK: EXPRESS* 3 working days
Offshore UK, Eire, and Europe: 28 working days
Rest of the World: 28 working days.
Deliveries are made Monday to Friday. Standard deliveries are made by Royal Mail and may require collection from your nearest post office if unable to deliver.
Please note that for security reasons overseas orders and orders of a large value may be subjected to additional bank security checks and the dispatch of orders may therefore be delayed.
*Assured if ordered before 1pm, otherwise order follows onto next day.
Delivery Charges
The delivery charges are as follows:
Mainland UK & Northern Ireland: STANDARD - £4.50
EXPRESS* - £8.00
Offshore UK, Eire, and Europe - £15.00
Rest of the World - £20.00
*Assured if ordered before 1pm, otherwise order follows onto next day.
Overseas orders of a large value and/or weight will be subject to further shipping charges. Should you wish to discuss these before placing an order please contact our Customer Service Team via telephone or email.
Payment options
Once you've browsed our club shop and decided which items you want to buy, you can choose from a range of credit and debit card payment options, to suit you.
In addition, you can relax in the knowledge that your details are safe with us - none of our customers have reported fraudulent use of a credit or debit card as a result of purchases made with us.
We also take signed cheques from the UK only and bankers drafts. We accept Delta, MasterCard, Solo, Switch, and Visa.
Returns Policy
Refunds and Exchange
If for any reason you are unhappy with your purchase, return it to us within 2 weeks of receipt in an unworn/unused condition for a full refund or exchange.
Returns should be marked for the attention of:
Returns Department, QPR Direct, PO Box 1196, Cheltenham, GL50 9UQ.
We would advise that you send the goods by special delivery, as QPR Direct cannot accept any responsibility for goods lost in the post.
Postal charges are the responsibility of the customer unless the goods are faulty. Postal charges for the return of exchanges are charged as shown above: every effort is made that product prices, description and carriage charges outlined are correct. Your statutory rights are not affected.
Replica Kit
Customers should be aware that sizing may vary from previous Replica kits. Please ensure you obtain the correct size before printing as we are unable to exchange or refund after letters and/or numbers have been applied to personalise your item.
QPR Holdings Ltd cannot accept liability for any changes to players names and numbers due to transfers or a player deciding to change number.
QPR Hodlings Ltd reserves the right to refuse to print shirts that we deem offensive or abusive. An operator will contact you to discuss your choice and, if necessary, request an alternative. Please note this may delay delivery of your shirt.
Cancellation of order
If you wish to cancel the order and your goods have already been dispatched, you must send the goods back to: QPR Direct, PO Box 1196, Cheltenham, GL50 9UQ at your cost and risk as soon as possible.
Once we have received your returned order to QPR Direct, any sum debited from your credit card will be re-credited to your account as soon as possible, and in any event within 30 days of the cancellation provided that you return the goods in their original condition.
Stock Availability
We make every effort to ensure that all items shown on our online store are available but occasionally items will be temporarily out of stock or have sold out earlier than planned. All merchandise on the online store is subject to availability.
You can now recycle your old electricals with us
If you’re buying a new electrical item, we will recycle your old one for free
Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
Please send your items back to the following address:
QPR Direct, Units 3 &4, Enterprise Way, Cheltenham Trade Park, Arle Road, Cheltenham, GL51 8LZ
Please note that the postage is the responsibility of the customer.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.
