At Queens Park Rangers we are proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy, decide where you'd like them sent and we'll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible.
And because you can store any number of different addresses in my account page, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your items delivered to your home or work address.
All deliveries will be made within the following guidelines:
The UK delivery charges are as follows:
- STANDARD 2nd Class: £3.50
- 1-2 Day Tracked Service: £4.50
- Guaranteed Next Day Service*: £6.00
The International delivery charges are as follows:
- Europe (7-10 days): £10.00
- Rest of the World (7-14 days): £12.50
*Assured if ordered before 1pm, otherwise order follows onto next day. Orders placed on Friday before 1pm will be delivered Monday. Please note, next day service cannot be offered on personalised shirts.
Deliveries are made Monday to Friday up until 6pm. Orders placed on Saturday, Sunday and after 1pm on a Friday will be processed on the Monday (excluding Bank Holidays). Standard deliveries are made by Royal Mail and may require collection from your nearest post office if unable to deliver.
Every effort is made to adhere to the above delivery times, howevert these are guidelines only and are not guaranteed by Royal Mail or the courier company.
Please note that for security reasons overseas orders and orders of a large value may be subjected to additional bank security checks and the dispatch of orders may therefore be delayed
Once you've browsed our online superstore and decided which items you want to buy, you can choose from a range of credit and debit card payment options to suit you.
We accept Visa, Visa Debit, Mastercard and Maestro.
We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with the below:
3 options for returning items purchased online in order to receive a refund or exchange:
1. FREE RETURNS to the Online Superstore within 28 days from the receipt of goods for a REFUND only.
2. BY POST to the QPR Superstore within 28 days from the receipt of goods for an EXCHANGE only.
3. VISIT the QPR Superstore in person within 28 days from the receipt of goods for an EXCHANGE or REFUND.
If returning to the Online Superstore, please use the pre-paid address label which has been enclosed with your order for your convenience.
We aim to process refunds within 5 working days. The length of time it takes for the funds to appear in your account will depend on your payment provider.
If you have any questions, please contact us.
Can be returned by post or in-store within 14 days from the receipt of the goods. Items returned can be refunded for the amount paid. Saleitems returned after this time are eligible for an exchange only.
- If you need to return your QPR products, please do remember that you have a legal obligation to take reasonable care of the products while you have them.
- You can open the packaging to look at and try on the products as you would in our store. Keep and include the original packaging with your return.
- You mustn’t try on the products wearing strong perfume/aftershave/deodorant, make-up or in the vicinity of smoke which may leave scent or marks on the products.
- Tags should not be removed from any item.
- Return all parcels with the completed returns note/proof of purchase & please ensure items are properly packaged and therefore cannot be damaged in transit.
- Underwear is returnable as long as unworn.
- Fragrance - we cannot refund or exchange any fragrance which has been used or is not returned in the exact same condition in which it was dispatched.
- For combination purchases/ multibuys you must return any 'free' items back to us to process a refund.
This returns policy does not affect your statutory rights in respect of defective products.
We're sorry that one of our products has become faulty or you are unhappy with the quality and we'd like to help you resolve the problem as quickly as possible.
Please return the item either to our QPR Superstore or by post. We will look into your query as soon as possible.
If returning by post please note your reason on the returns form.
This returns policy does not affect your statutory rights.
Customers should be aware that sizing may vary from previous replica kits. Please ensure you obtain the correct size before printing as we are unable to exchange or refund after letters and/or numbers have been applied to personalise your item.
QPR Holdings Ltd cannot accept liability for any changes to players names or numbers due to transfers or a player deciding to change number.
Please ensure you have correctly spelt the name and the entered the correct number you wish to have printed as we cannot be accountable for spelling errors made by the customer.
Please note, we cannot offer our next day delivery service on personalised shirts.
QPR Holdings Ltd reserves the right to refuse to print shirts that we deem offensive or abusive. A member of customer services will contact you to discuss your choice and, if necessary, request an alternative. Please note this may delay delivery of your shirt.
We make every effort to ensure that all items shown on our online store are available but occasionally items will be temporarily out of stock or have sold out earlier than planned. All merchandise on the online store is subject to availability.
If you’re buying a new electrical item, we will recycle your old one for free. Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We are pleased to offer our customers the chance to recycle their old electrical items.
Please send your items back to the following address:
Key Mail UK Ltd ,12 Saxon Way Trading Estate, Harmondsworth, Middlesex UB7 0LW, UK
Please note that the postage is the responsibility of the customer.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.
Deliveries are made Monday to Friday. Standard deliveries are made by Royal Mail and may require collection from your nearest post office if unable to deliver. Orders placed on Saturday or Sunday will be processed on the Monday (excluding Bank Holidays).