Terms and Conditions

This section, (together with the documents referred to on it) tells you about the terms and conditions on which we supply any of the products (Products) listed on our website www.shop.qpr.co.uk (our site).Please read these terms and conditions carefully before using our site or ordering any Products.

Terms of sale

Information about us

www.shop.qpr.co.uk is a site developed and maintained by Classic Informatics Limited as being the technology partners. Sales and operations are managed by TMG Support on behalf of QPR Holdings Ltd (we, our, us). Our Value Added Tax number is GB 03755935

Ordering products

After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (Contract) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the Contract.

Availability

All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. 

Ordering errors

You are able to make changes to your order up to the point at which you click on the "submit order" button on the Payment & Confirm section of the checkout process.

Prices

Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.

Payment

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, Switch/Maestro debit cards, Visa Electron cards. Presently, we do not accept cash, cheques or gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. 

Offers, Promotions and Vouchers

GENERAL TERMS AND CONDITIONS.

Percentage (or money) off discounts

(e.g. 20% off)

  • The discount entitles you to a saving of the amount & currency/percentage stated in the promotion, for the dates specified. Unless stated otherwise, the discount is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and concession items), and when spent in a single transaction.
  • The discount is valid online for the dates specified in the promotion.
  • No cash or any other alternative will be given.
  • The return value of the item(s) purchased using the discount shall be the applicable return value under QPR's return policy less the discount obtained.
  • This offer may be amended or withdrawn at any time at the Promoter's discretion.
  • Your statutory rights as a consumer are not affected.
    Money off when you spend a certain amount
    (e.g. £5 off £25 spend)
  • The offer entitles you to a saving of the amount & currency stated in the promotion when you spend (at least) the minimum amount required on qualifying items in a single transaction at QPR, during the dates specified.
  • Unless stated otherwise, the offer is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and brand/concession items).
  • The discount is valid online for the dates specified in the promotion.
  • No cash or any other alternative will be given and the discount can only be redeemed once.
  • The return value of the item(s) purchased using the discount shall be the applicable return value under QPR's return policy less the discount obtained.
  • This offer may be amended or withdrawn at any time at the Promoter's discretion.
  • Your statutory rights as a consumer are not affected.
    BOGOF (or buy 2 and get the 3rd free/at a reduced price)
  • The offer entitles you to buy one get one free, or get the (lowest priced) item stated in the promotion for free/the reduced price when you buy (at least) the minimum number of qualifying items in a single transaction at QPR, during the dates specified. Unless stated otherwise, the discount is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and brand/concession items).
  • The offer is valid online for the dates specified in the promotion.
  • No cash or any other alternative will be given.
  • Full and partial refunds can be obtained under this promotion by returning the qualifying items, together with the free item and your proof of purchase. We cannot process refunds without these. The free item cannot be refunded for money or credit, and can only be exchanged if faulty. Exchange must be for another similar item of equal value or less.
  • This offer may be amended or withdrawn at any time at the Promoter's discretion.
  • Your statutory rights as a consumer are not affected.
    Spend over a certain amount and receive qualifying item free
    (eg Free scarf when you spend £35 or more)
  • This offer entitles you to a free qualifying item (subject to availability) when you spend over and above the specified amount in a single transaction at QPR. Qualifying items includes all full priced and promotional items. Qualifying spend excludes the original price of the item.
  • This offer is valid online for the dates specified in the promotion.
  • This offer may be amended or withdrawn at any time at the Promoter's discretion.
  • Full and partial refunds can be obtained under this promotion by returning the qualifying items, together with the free item and your receipt. We cannot process refunds without these. Your statutory rights as a consumer are not affected.
    Multi-buy Promotions

    (e.g. buy three £5 t-shirts for £12)

Multi-buy promotions apply to those items specifically listed, which are subject to change and availability. Prices exclude postage and packing. If you do not purchase enough items to qualify for the discount; the items will be charged at their normal price (for example, if the multi-buy promotion is 'buy 3 x £5 t-shirts for £12' and you purchase 2 t-shirts you will be charged £10). Unless stated otherwise, the return value of the item(s) purchased under this promotion shall be the applicable return value under QPR's return policy less the percentage discount obtained. Proof of purchase is required. Your statutory rights as a consumer are not affected.

Delivery

When you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

Delivery information

Delivery DestinationDelivery TimesCost
UK Tracked Service 3-5 days £4.00
UK Express Service 1-2 days (if ordered before 1pm Mon-Fri, otherwise order follows on to next day) £6.00
Europe 7-10 days £10.00
Rest of the World 7-14 days £12.50

Although we will make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

Deliveries are made Monday-Friday.  Standard deliveries are made by Royal Mail and may require collection from your nearest post office if unable to deliver.

Please note that for security reasons overseas orders and orders of a large value may be subjected to additional bank security checks and the dispatch of orders may therefore be delayed.

Deliveries outside of the UK

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for non-UK deliveries, some of our products may not be available for delivery to certain destinations outside of the UK. We reserve the right to define what can and cannot be delivered to destinations outside of the UK.
Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to destinations outside the UK may be subject to duties or taxes upon importation. These duties or taxes are levied once the product reaches the country of destination. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.

Returns policy

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with the below:

3 options for returning items purchased online in order to receive a refund or exchange: 

1. FREE RETURNS to the Online Superstore within 28 days from the receipt of goods for an exchange or refund.  For Royal Mail returns, please use the pre-paid address label which has been enclosed with your order for your convenience.  For Collect Plus returns, please visit www.qpr.uk/retunrs to create your free returns label.

2. BY POST to the Stadium Superstore within 28 days from the receipt of goods for an exchange or refund.   Please note, for this option, postage will need to be covered by the customer unless the item is faulty.

3. VISIT the Stadium Superstore in person within 28 days from the receipt of goods for an exchange or refund.

Guidelines

- If you need to return your QPR products, please do remember that you have a legal obligation to take reasonable care of the products while you have them.

- You can open the packaging to look at and try on the products as you would in our store. Keep and include the original packaging with your return.

- You mustn’t try on the products wearing strong perfume/aftershave/deodorant, make-up or in the vicinity of smoke which may leave scent or marks on the products.

- Tags should not be removed from any item.

- Return all parcels with the completed returns note/proof of purchase & please ensure items are properly packaged and therefore cannot be damaged in transit.

- Underwear is returnable as long as unworn.

- Fragrance - we cannot refund or exchange any fragrance which has been used or is not returned in the exact same condition in which it was dispatched.

- For combination purchases/ multibuys you must return any 'free' items back to us to process a refund.

This returns policy does not affect your statutory rights in respect of defective products.

FAULTY/DAMAGED GOODS

We're sorry that one of our products has become faulty or you are unhappy with the quality and we'd like to help you resolve the problem as quickly as possible.

Please return the item either to our QPR Superstore or by post. We will look into your query as soon as possible.

If returning by post please note your reason on the returns form.

This returns policy does not affect your statutory rights.

Returns should be marked for the attention of:

QPR Returns

TMG Support (Ultra Sport Europe)

Carnival Way

Castle Donnington

DE74 2HP

Cancellation Rights

You also have a right to cancel your order under the Distance Selling Regulations. If you wish to cancel you must tell us in writing or via the Contact page within 14 working days from the day after the date on which the products are delivered. You should keep evidence of having given your cancellation notice, such as a certificate of posting. You must return the products to us in accordance with these Terms of Sale.

Risk and title

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.

WEEE compliance

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

Your information

We will process personal information about you in accordance with our Privacy Policy.

Product colours

We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
This does not affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving QPR. employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Entire agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised QPR employee.

Our right to vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Law and Jurisdiction

This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.

Changes to our Terms of Sale

Any changes we may make to our Terms of Sale in the future will be posted on this page. These Terms of Sale were last updated on 05 February 2020.

Contact us

If you have any questions, comments or requests regarding these Terms of Sale we will be happy to answer them. Please contact Customer Services via our customer service page on this site or on 0870 240 4547. Our customer service team is there to help from Monday to Friday, 9am to 5pm (UK times).

Alternatively you can write to us via the contact form on the 'Contact Us' page.

Privacy of Children on Our Website

Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.

In order to contract with QPR you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. QPR retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be QPR or may in some cases be a third party. Where a contract is made with a third party QPR is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Terms of website use

What does 'terms of use' mean?

This section tells you about the terms and conditions (Terms of Use) on which you may use our website www.shop.qpr.co.uk (our site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

Information About Us

www.shop.qpr.co.uk is a site developed and maintained by Classic Informatics Limited as being the technology partners. Sales and operations are managed by Key Mail UK Ltd. on behalf of QPR Holdings Ltd (we, our, us). Our Value Added Tax number is GB 03755935

Purchasing Products through our site

The purchase of Products through our site is governed by our Terms of Sale.

Your Personal Information

When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration.
We process personal information about you in accordance with our Privacy Policy.

Password and account security

To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact Customer Services straight away to let us know. We can deactivate your account at any time.

Third party services

We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them directly. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Liability

Our liability for Products which you may purchase through our site is subject to our Terms of Sale.
We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for Products which you may purchase through our site. These Terms of Use do not affect your statutory rights.

Intellectual property

"QPR FC" is a registered trademark of QPR holdings Ltd.
We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

Site availability

If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

Variations

We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

Severability

If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Complaints

At shop.qpr.co.uk we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact Customer Services.

Law and Jurisdiction

Our website, any content contained herein and these Terms of Use are governed by and construed in accordance with English Law. Any dispute between us regarding this website or arising out of or in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to our Terms of Use

Any changes we may make to our Terms of Use in the future will be posted on this page. These Terms of Use were last updated on 5th February 2020.

Privacy Policy

What's QPR’s privacy policy?

At QPR we take your privacy very seriously. This Privacy Policy (together with our Terms and Conditions and any other documents referred to in it) explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

What information does QPR collect?

When you set up an account with us on www.shop.qpr.co.uk , place an order or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and/or a password. We will also require your credit/debit card details when you are placing an order. Required information is identified by an asterisk, below.

We may obtain information about your use of our site to help us develop and improve it further.

What do we use your information for?

We use your information for the following purposes:

* To serve website content to you.

* To handle orders, deliver products and process payments and refunds.

* To communicate with you about your orders.

* To update our records and generally maintain your account with us.

* If you contact us, we may keep a record of that correspondence and your contact details.

* For our statistical or survey purposes to improve this website and its services to you.

* To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.

* If you consent, to notify you of products or special offers that may be of interest to you.

* To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.

* To help us develop and improve it further.

What if I don't want to receive marketing information?

If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you

If you prefer not to receive promotional or marketing information from QPR, please un-tick the appropriate box as you go through the registration process.
Alternatively, you can opt-out of receiving promotional or marketing information at any time by changing your contact preferences in My Account.
Please remember to include your name, address and postcode along with any correspondence reference you may have.

Please note that that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.

How do I unsubscribe from newsletters?

If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails.

How do you protect my information?

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
We may vary this in the future if we feel you will benefit from greater security whilst using our site.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

What are cookies?

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Data collected using cookies is statistical in nature and indicates a users' browsing actions and patterns. It does not identify any individual. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag. Most browsers allow you to turn off cookies. If you want to know how to do this, have a look at the help menu on your browser. If you choose not to accept cookies, your user experience on our site may be affected.

We use cookies to:

Estimate our audience size and usage pattern.

Store information about your preferences, and so allow us to customise our site according to your individual interests.

Speed up your searches.

Recognise you when you return to our site.

Disclosure of your information

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.

Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.

We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. . In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).

Your personal information and payment card details will be processed by CyberSource Limited and CyberSource Corporation (together "CyberSource") for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by CyberSource and your credit/debit card details are shared with CyberSource and stored by CyberSource outside of the European Economic Area.

We may carry out fraud and security checks with CyberSource and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. We, CyberSource and these other organisations may use this information for fraud prevention purposes in the future.

We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

How can I find out about changes to QPR's privacy policy?

Any changes we may make to our privacy policy in the future will be posted on this page. This Privacy Policy was last updated on 5th February 2018.

Account security

Why do I need a password for my account?

To access your stored data on our site, you will need to input your account and password details (login details). You're responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact Customer Services straight away to let us know. We can deactivate your account at any time.

How secure is my payment?

We're working with Visa and MasterCard to make shopping online with a credit card even safer, and to help protect your card against unauthorised use, just like Chip and Pin does.
If your bank or card issuer is already part of this scheme, you may have already seen the Verified by Visa or MasterCard SecureCode page when shopping online.
If your bank hasn't yet introduced these measures, here's what you need to know:
- Shop online with added security and peace of mind
- Your password will be linked to your card, not your computer
- This will help prevent unauthorised purchases.
How it works: When you reach the checkout at shop.qpr.co.uk, you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the on-screen prompts, create a password, and continue shopping.
You only have to sign up once, and can then use your password for any future online purchases. Alternatively, you can contact your bank directly for more information.
Please note that if you choose not to register during your order today, we may need to ask you for an alternative payment method to complete your purchase.